517 Mall Ct, Lansing, MI 48912, USA
I had a very frustrating experience at this Guitar Center. Despite reserving my sound system in advance for an important event, the staff was incredibly slow in assisting customers. I’ve been to other Guitar Center locations where rentals were handled quickly and efficiently, but here, I had to wait nearly two hours just to get my equipment. To make things worse, I had specifically requested QSC speakers at the time of booking, but when I arrived, they told me they didn’t have them and gave me EV speakers instead. One of the speakers had visible physical damage, which I only noticed after opening and inspecting it. I requested a discount due to the damaged equipment, but after a long wait, even the manager didn’t know how to adjust the final cost. Since my sound check time was approaching, I had no choice but to leave without a resolution. When I returned for drop-off and brought up the issue again, another manager also didn’t know how to process a price adjustment. This was completely unacceptable, especially since I had a similar issue at another Guitar Center, and they were able to provide a partial reimbursement for damaged equipment without any hassle. This location seriously needs better-trained employees and more efficient service. I hope this review helps bring attention to these issues so future customers don’t have to go through the same inconvenience.
Guitar Center is a premier destination for music enthusiasts, offering an extensive range of musical instruments, accessories, and services to cater to players of all levels. Located at 517 Mall Ct, Lansing, MI 48912, this store has become a go-to spot for guitarists, bassists, drummermers, and other musicians looking for high-quality gear and expert advice.
At Guitar Center, you'll find an impressive collection of instruments, including electric guitars, acoustic guitars, basses, amps, effects pedals, drums, and more. The store also offers a variety of accessories like strings, picks, tuners, and musical software to help you maintain and enhance your equipment. Whether you're a professional musician or just starting out, Guitar Center has something for everyone.
One of the standout features of Guitar Center is its commitment to providing exceptional service. The store offers guitar lessons, repairs, and rentals, ensuring that customers can find everything they need under one roof. The knowledgeable staff is always ready to assist with product inquiries, helping you make informed decisions about your purchases. Additionally, the store hosts regular in-store performances and events, creating a vibrant atmosphere for music lovers.
The environment at Guitar Center is welcoming and inspiring. With its open layout and well-organized displays, it's easy to navigate and explore different sections of the store. The staff is friendly and approachable, making the shopping experience enjoyable and informative. For those looking to showcase their talents, the store provides a stage for live performances, fostering a sense of community among musicians.
Guitar Center frequently runs promotions and seasonal events to cater to both casual buyers and serious musicians. Whether it's a holiday sale, a clearance event, or a special deal on accessories, there's always something exciting happening at the store. These offers make it easier for customers to find affordable options without compromising on quality.
Guitar Center is more than just a store—it's a community hub for musicians. With its wide range of products, expert services, and engaging events, it continues to be a favorite among music lovers in Lansing and beyond.
517 Mall Ct, Lansing, MI 48912, USA
Get directionsI had a very frustrating experience at this Guitar Center. Despite reserving my sound system in advance for an important event, the staff was incredibly slow in assisting customers. I’ve been to other Guitar Center locations where rentals were handled quickly and efficiently, but here, I had to wait nearly two hours just to get my equipment. To make things worse, I had specifically requested QSC speakers at the time of booking, but when I arrived, they told me they didn’t have them and gave me EV speakers instead. One of the speakers had visible physical damage, which I only noticed after opening and inspecting it. I requested a discount due to the damaged equipment, but after a long wait, even the manager didn’t know how to adjust the final cost. Since my sound check time was approaching, I had no choice but to leave without a resolution. When I returned for drop-off and brought up the issue again, another manager also didn’t know how to process a price adjustment. This was completely unacceptable, especially since I had a similar issue at another Guitar Center, and they were able to provide a partial reimbursement for damaged equipment without any hassle. This location seriously needs better-trained employees and more efficient service. I hope this review helps bring attention to these issues so future customers don’t have to go through the same inconvenience.
Mar 30, 2025 · ARI K PRODUCTION (Arian Khoroushi)Love this place. I know nothing about anything in this store. But my young daughter is getting into her electric guitar and we have gotten assistance and paid a very reasonable price e to fix something. Just couldn't be a happier dad who's daughter loves her guitar and I know I can go somewhere for help or accessories etc.
Feb 12, 2025 · Neal FeldpauschBeautiful selection of guitars!! Scott was so helpful and he knows his stuff! I found a beautiful guitar and had it shipped to home- It was such fast delivery and I couldn't be happier!
Feb 12, 2024 · CarenaGirlWent in before work just to grab some sticks for my son "real quick." Waited and wandered a bit. Would have taken only a second, but there was a big sale going down that was taking a lot of time so I wasn't a priority. I'm glad they have a competitor nearby.
Jan 17, 2025 · JerrodTried to purchase an alesis sample pad pro there were 2 in stock. Came in waited 10 minutes and couldn't get help so I left and got food and when i returned the same exact customers were still at the counter. You never again get to waste ANY amount of my time on my only day off. Shopping with sweetwater online from now on.
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