Quinn's Music

If I could rate this store a 0 I would. The customer service was horrible I even got yelled at by the manager. I bought a guitar there 2 days ago and when I brought it home it was the wrong kind for my son. I then went back 2 days later to return it, and get a refund to be put on my card. They did not want to refund me. The offered me a store credit, which to my surprise I didnt want. In the the store there was nowhere on the receipt or anywhere in the store or counter did it say anything about refunds and the procedures for the refunds. The store manager/ owner came up to me and started yelling and being very demanding and belittling me. He said if I want a refund he is charging me a 16% fee to take the guitar back as a “restocking fee”. I asked why a fee as I didn’t see any signage for fees or store credits anywhere. His voice turned to be very argumentative and belittling. I decided to give him what he wanted, the 60$(fee) and the guitar too. I will never be back due to how I was treated. For the future to anyone who wants to purchase an item here make sure you get the correct item or you will be facing the owner and his anger when you try to return the item.

Don't buy their indo guitars. They serviced my other guitar quite nicely but felt betrayed by a different one they sold me a while back. The electronics in the guitar are poor and they knew that before selling it to me; otherwise, they wouldn't have tried fixing the selector switch which is now completely unreliable and finicky.

Love Quinns Music. Been shopping there since the late 80s. Show your support and shop local. You will ALWAYS get top notch support at Quinns! They will take care or you.

Just recently got my hands on a saxophone and went to Quinn's to get items for. I've never been to Quinn before but for anyone interested in music either new or experienced should stop by and see this place. Just walking into the shop made be feel like I was part of something musical and that I could easily get into learning and instrument. I enjoyed the conversations with the staff who were very helpful. Even so far as to put me in contact with other people who could help me where they couldn't. I plan to make them my go to shop for my music needs and connections.

Love this store! Excellent service, friendly staff, and an awesome selection of instruments. They went above and beyond to help me with my guitar. Zach did a remarkable job repairing my guitar on the spot! He was friendly and thorough and provided incredible service. I’d recommend this great place to anyone. This store made my day today and I’m thankful they were there for my music needs.