Quinn's Music ico

Quinn's Music

Music Instrument near meMichiganMecosta CountyBig Rapids

210 S Michigan Ave, Big Rapids, MI 49307, USA

4.0

If I could rate this store a 0 I would. The customer service was horrible I even got yelled at by the manager. I bought a guitar there 2 days ago and when I brought it home it was the wrong kind for my son. I then went back 2 days later to return it, and get a refund to be put on my card. They did not want to refund me. The offered me a store credit, which to my surprise I didnt want. In the the store there was nowhere on the receipt or anywhere in the store or counter did it say anything about refunds and the procedures for the refunds. The store manager/ owner came up to me and started yelling and being very demanding and belittling me. He said if I want a refund he is charging me a 16% fee to take the guitar back as a “restocking fee”. I asked why a fee as I didn’t see any signage for fees or store credits anywhere. His voice turned to be very argumentative and belittling. I decided to give him what he wanted, the 60$(fee) and the guitar too. I will never be back due to how I was treated. For the future to anyone who wants to purchase an item here make sure you get the correct item or you will be facing the owner and his anger when you try to return the item.

Selina Webber
  • Overview
  • (231) 796-5651
  • www.quinnsmusic.com

Hours

Monday 10:00 AM - 5:30 PM
Tuesday 10:00 AM - 5:30 PM
Wednesday 10:00 AM - 5:30 PM
Thursday 10:00 AM - 5:30 PM
Friday 10:00 AM - 5:30 PM
Saturday 10:00 AM - 2:00 PM
Sunday Closed

Quinn's Music Introduce

Quinn's Music is a welcoming destination for music enthusiasts located at 210 S Michigan Ave, Big Rapids, MI 49307. Specializing in musical instruments, Quinn's Music offers a variety of services that cater to both amateur and professional musicians. Whether you're looking to purchase an instrument, explore lessons, or need repairs, Quinn's Music is here to support your musical journey.

Our store features a diverse selection of guitars, pianos, drums, and other instruments from renowned brands. We take pride in offering personalized service to ensure you find the perfect instrument for your needs. Our knowledgeable staff is always ready to assist with any questions or recommendations, making your shopping experience enjoyable and informative.

Quinn's Music also offers repair services, ensuring that your instrument remains in top condition. From minor adjustments to major repairs, we handle it all with care and precision. We understand the importance of maintaining your musical equipment, so you can trust us to provide reliable and efficient service.

  • Location: 210 S Michigan Ave, Big Rapids, MI 49307
  • Hours: Monday-Friday: 10:00 AM - 5:30 PM; Saturday: 10:00 AM - 2:00 PM; Sunday: Closed
  • Contact: Visit us in-store or call 1 231-796-5651 for assistance
  • Services: Instrument sales, repairs, and lessons (upon availability)

At Quinn's Music, we believe music should be accessible to everyone. That's why we strive to create a welcoming environment where customers can explore instruments and learn more about music. Our store is a hub for musicians of all skill levels, offering a variety of products and services to support your passion for music.

Discover the perfect instrument for you at Quinn's Music. Whether you're a seasoned musician or just beginning your musical journey, our wide selection and dedicated staff will help you find the right fit. Visit us today and let us assist you in finding the tools you need to create beautiful music.

Quinn's Music Photos

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Quinn's Music Location

Quinn's Music

210 S Michigan Ave, Big Rapids, MI 49307, USA

Get directions

Reviews

If I could rate this store a 0 I would. The customer service was horrible I even got yelled at by the manager. I bought a guitar there 2 days ago and when I brought it home it was the wrong kind for my son. I then went back 2 days later to return it, and get a refund to be put on my card. They did not want to refund me. The offered me a store credit, which to my surprise I didnt want. In the the store there was nowhere on the receipt or anywhere in the store or counter did it say anything about refunds and the procedures for the refunds. The store manager/ owner came up to me and started yelling and being very demanding and belittling me. He said if I want a refund he is charging me a 16% fee to take the guitar back as a “restocking fee”. I asked why a fee as I didn’t see any signage for fees or store credits anywhere. His voice turned to be very argumentative and belittling. I decided to give him what he wanted, the 60$(fee) and the guitar too. I will never be back due to how I was treated. For the future to anyone who wants to purchase an item here make sure you get the correct item or you will be facing the owner and his anger when you try to return the item.

Dec 18, 2024 · Selina Webber

Don't buy their indo guitars. They serviced my other guitar quite nicely but felt betrayed by a different one they sold me a while back. The electronics in the guitar are poor and they knew that before selling it to me; otherwise, they wouldn't have tried fixing the selector switch which is now completely unreliable and finicky.

Jan 02, 2025 · TheCorruptChord

Love Quinns Music. Been shopping there since the late 80s. Show your support and shop local. You will ALWAYS get top notch support at Quinns! They will take care or you.

Dec 10, 2024 · Charlie Beers

Just recently got my hands on a saxophone and went to Quinn's to get items for. I've never been to Quinn before but for anyone interested in music either new or experienced should stop by and see this place. Just walking into the shop made be feel like I was part of something musical and that I could easily get into learning and instrument. I enjoyed the conversations with the staff who were very helpful. Even so far as to put me in contact with other people who could help me where they couldn't. I plan to make them my go to shop for my music needs and connections.

Sep 09, 2023 · Ian Knapp

Love this store! Excellent service, friendly staff, and an awesome selection of instruments. They went above and beyond to help me with my guitar. Zach did a remarkable job repairing my guitar on the spot! He was friendly and thorough and provided incredible service. I’d recommend this great place to anyone. This store made my day today and I’m thankful they were there for my music needs.

May 01, 2022 · Bruce Wayne

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