Music Instrument near meMichiganOttawa CountyHollandWest Shore Drive
3549 W Shr Dr, Holland, MI 49424, USA
Store manger Dan gave no resolution to his employees misinformation. He only tried to dodge and pass the buck on to other forms of support when all lines of support referred back to the store manager. Dan’s advice to me was to never trust his staff and only go by what the receipt tells you. I deliberately went into the store to purchase a product online because I was confused about the return policy. Advised by a store rep I had 60 days to return the product because I’m a plus member. Turned out not to be the case. I only was given 14 days to return the product. I feel as if no responsibility is being taken from the store. What’s the point of having reps in the store if I have to take sole responsibility. Lack of training. Lack of ownership taken by the manager. No resolutions offered by the manager. Corporate advised me to go to another store for service. Understood.
Welcome to Best Buy, your go-to store for all things electronic and home goods! As one of the largest retailers in the United States, we pride ourselves on offering an extensive selection of products that cater to both personal and household needs. Whether you're searching for the latest tech gadgets or reliable home appliances, Best Buy is here to provide you with quality products and excellent customer service.
Our store offers a wide range of electronics, including computers, televisions, smartphones, gaming consoles, and more. We also carry a variety of home goods, from small appliances to large furniture, ensuring that your home is well-equipped with modern and practical items. Best Buy is committed to providing our customers with the best shopping experience by offering in-store pickup, tech support, and product demonstrations.
At Best Buy, we understand the importance of having a pleasant shopping environment. Our store is designed with customer convenience in mind, featuring clear pathways, well-organized sections, and knowledgeable staff ready to assist you with any inquiries or purchases. We believe that our customers deserve not only quality products but also a seamless and enjoyable shopping process.
Customer feedback plays a crucial role in improving our services. While some customers have shared their concerns about the return policy and lack of resolution from management, we take these reviews seriously and are continuously working to enhance our policies and staff training. On the other hand, many customers highlight the helpfulness of our employees, such as Jacob, who provided valuable insights and assistance in making informed purchasing decisions.
When visiting Best Buy, you can expect a variety of services designed to meet your needs. Our tech experts are available to answer questions about products, provide product recommendations, and even offer installation services for eligible items. Additionally, we offer extended warranties and competitive deals on selected electronics and home goods throughout the year.
Our store is conveniently located at 3549 W Shr Dr, Holland, MI 49424, with flexible hours to accommodate your schedule. We are open from Monday to Saturday, 10:00 AM to 8:00 PM, and on Sunday, we extend our hours until 7:00 PM. Whether you're shopping for a gaming laptop or looking to upgrade your home entertainment system, Best Buy is the perfect place to find what you need.
Don't just take our word for it—join thousands of satisfied customers who have experienced the Best Buy difference. Explore our store today and discover why we remain a trusted name in electronics and home goods retailing.
3549 W Shr Dr, Holland, MI 49424, USA
Get directionsStore manger Dan gave no resolution to his employees misinformation. He only tried to dodge and pass the buck on to other forms of support when all lines of support referred back to the store manager. Dan’s advice to me was to never trust his staff and only go by what the receipt tells you. I deliberately went into the store to purchase a product online because I was confused about the return policy. Advised by a store rep I had 60 days to return the product because I’m a plus member. Turned out not to be the case. I only was given 14 days to return the product. I feel as if no responsibility is being taken from the store. What’s the point of having reps in the store if I have to take sole responsibility. Lack of training. Lack of ownership taken by the manager. No resolutions offered by the manager. Corporate advised me to go to another store for service. Understood.
Apr 05, 2025 · Nathan BowersWe were looking for a gaming laptop, and although they don't have them, I store anymore to test out. One of the employees (Jacob) was super helpful in showing us the graphics and internal know-how to help us make a great purchase!
Mar 30, 2025 · Renee DanesI had a very disappointing experience. From the moment I walked in, the store felt disorganized and unwelcoming. The floors were dirty, shelves were cluttered, and several display units looked like they hadn’t been cleaned or maintained in quite some time. The overall atmosphere was not inviting—employees seemed disengaged and no one greeted me or offered assistance.
Apr 07, 2025 · Juana TomasI was looking for a replacement laptop and Grant spent a hour going over ever model with me. He was so patient and kind. They don’t work on commission and he was just simply doing his job. I would say everyone in the store that night was fantastic.
Feb 11, 2025 · Lori HauryEven though Amazon & other online retailers are convenient, I try to always buy from my local best buy whenever possible. Their prices are almost always competitive to amazon plus I get to go home with my item the the same day! Employees are always helpful when I need help finding things!
Feb 03, 2025 · SugaryPhoenixxx
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