Best Buy

This review has taken me a bit to get to. It is probably the most important review I have ever left, or will ever leave. This Best Buy is not only a great, no, amazing place to get the answers that you want/need, but to get the answers that YOU want/need. What I mean by this is that everybody on this team, and they really are a team, takes the time to find out your individual needs to ensure giving the right information or directing you to the right person or product. They are ready to go with the general product knowledge, but also have a strong sense of who on their team specializes in an area specific to your needs. I also never feel that one person is trying to control the interaction. I feel that they are genuinely working as a team to find the right solution. Now here comes the part that is going to be hard to get through without getting emotional... This year has been a crazy year for me, medically. It started with a very rare eye condition and even more rare for someone my age. The team got to know me and started to understand more of what my daily needs are. It was something that neither the team nor I were familiar with. Trying to find current technology to meet different needs than intended. Every single one of the team members were so incredibly patient while we tried so many different products. A lot of times having to order special products that weren't carried in stores. Shortly after this process began, it was found out that my eye condition is being caused by an even more rare brain disorder. That has now turned into tremors and muscle spasms. But right away, this team started working with me on what the new solution should be. It again started a long process that every single person was so completely patient with along the way. Not only was it about the product knowledge and the help, it was the fact that this wasn't customer service... This was employees that just care. It wasn't about a job. It was about taking what resources they have to better somebody else's life. When you go into the store, it is apparent how different this team is not only from other Best Buys but from other still existing retailers. Although they may not realize it, my medical team has given this Best Buy so much praise for the work they have done and the solutions that were put in place. I am also not from here and pretty much only know my medical team on a more personal level. But this Best Buy has always made me feel comfortable to be there even when I am just browsing. Being so far from home, being in this Best Buy makes me feel the closest to home. And I don't care how cheesy that sounds, but if everybody were as nice as them, I'd say the same about them. It's not easy being comfortable enough to not only talk about but have to showcase a disability that is so fresh, but this team has been there from the beginning and have been there for me and do so without even realizing how important their work has been just for me to function at home on a daily basis. Their solutions gave me the BEST thing that you can't BUY... The ability to care for myself while also knowing that I'm cared for by others that really care. I 100% will never be able to express the gratitude I have for this team. Please be patient with them during busy times. If you do need that extra care, try to go when it's slower and you know that they will have time. Talk to one of the employees that you are comfortable with and ask to set up a time that works to come in and explore your options. They are all more than willing to help, but you have to view it like a doctor. You can't just walk in and expect a full checkup and diagnosis. Just talked to whoever and I'm certain you will have more than one person willing to set up a time with you. Thank you! Every one of you that has been involved in this journey with me, and those that were behind the scenes that I may not have gotten to work with yet. You guys have truly impacted my life in a way. I will never be able to thank you enough for

I had an excellent experience at Best Buy Coliseum in Fort Wayne! The store was clean, well-organized, and had a great selection of electronics and gadgets. Everything was easy to find, and the displays were well-maintained. The staff was super helpful and knowledgeable—they answered all my questions and guided me to the best product for my needs. The checkout process was quick and efficient, making my shopping experience smooth and hassle-free. Great prices, excellent customer service, and a fantastic selection of tech products! 5/5 stars—highly recommend this location!

Do not buy anything used or “open box.” We purchased the PS5 that was said to be in “excellent condition” and open box. Which, to me, would be considered open, but not used before. That is found to be absolutely false. We just got home to use our new PS5 and it doesn’t work. Won’t show anything on the screen. The HDMI port is faulty and loose, causing the issue. This is not even a “gently” used product. There are also scratches all over it, which I could’ve looked past if it worked at all. Just pay the extra $60. Not worth it.

Long review I know, but bear with me. I have been a loyal best buy customer for many years, and I always love the selection, deals, and quality of products. I also have used the best buy total coverage for the past 2 years and I am SO thankful for this and the amazing employees of the Northcrest best buy location. Our brand new washing machine broke down without warning, just suddenly a brick. After dealing with the manufacturers warranty process for over a month, we were left with a washer that still didn't work. Thankfully, I had the pleasure of working with the manager Bobby L, who was super compassionate and helpful. He spent over 20 minutes on the phone to get us taken care of, and we could not be more thankful for Bobby's efforts as well as Best Buy. Thanks to you all, we will have laundry again this week!! We are so thankful!

Best Buy impresses with its vast selection of products. The staff is always ready and eager to assist, making every visit a pleasant experience.