Concord

Concord, located at 2370 Vantage Dr, Elgin, IL 60124, specializes in orchestral string instruments. They offer a selection of high-quality instruments, including double basses and cellos, as well as related accessories like cases.

You can contact them at (847) 836-8688 or +1 847-836-8688.

Based on customer reviews, Concord has received mixed feedback. Some customers have praised the store for its fantastic selection of fine double basses and other orchestral string instruments, as well as the friendly and helpful staff. One customer highlighted the purchase of a Christopher bass and the excellent service provided by Irene and the staff.

However, another customer reported a negative experience, stating that they purchased a cello that arrived with significant issues, and the company was unhelpful and refused a return. This customer also indicated that Concord stopped responding to their messages.

Here's a summary of the customer feedback:

• Positive: "Fantastic selection of the finest quality double basses, all other orchestral string instruments, and cases. Friendly, helpful and accommodating staff. I purchased my Christopher bass from Concord back in 2015. It looks as beautiful as it sounds. I have received countless compliments on the instrument, and I owe a huge thanks to Irene and the staff at Concord International."
• Negative: "I purchased a cello from this company that arrived with a displaced soundpost, and when I took it in to a repair shop, learned about several issues with the instrument that would cost more than I could afford to fix. The company has since been very unhelpful, and refused to allow me to return the instrument, despite the fact that it was not as described. They have now stopped answering my messages."

Prospective customers should be aware of the varying experiences reported by previous buyers.