Walmart Supercenter

3/13/25 Bonnie n Kachell made my Walmart experience an outstanding experience. I couldn't figure out the issue I was having with my purchase. They both came to my rescue and they stay until the issue was resolved. Very friendly n a great willness to asst. Can't thank u ladies enough for all your help. Greatly appreciated. That's why I had to do this review. They're both an asset to your business n deserve a fat raise.

I pressed the associate call button three times. I’ve had three online order pickers walk by unable to help. And all I’m trying to do is purchase a flashlight that’s locked in a case when an associate comes over he tells me he can’t let me look at them out of the case. I have to pick which one I want first and it’s like there are two different ones here that I cannot read any of the information on the back because it’s locked behind the case. Then all of a sudden his keys don’t seem to work and he cannot open It telling me that his store policy is not to let customers look at merchandise that’s locked behind glass. In addition to that, the store security manager previously stated that I could not return something because it was purchased to recently.

Got my oil changed, had lunch and got my shopping done all at once! From the auto center to the check out all employees were super friendly and gave small talk! 10/10!

The hours posted on the corporate website are not followed. The website says the money center is open until 11. When I went in for several services tonight at 9:15 it was closed, and so was customer service. I was told by a manager that the money center closes at 8 and customer service usually closes at 10. But tonight they were short staffed and closed it at 9. After speaking with her and being turned away I grabbed a couple items from the store and as we were checking out I saw that same manager (white lady, brown hair with a messy pony tail, and big glasses) standing up front talking and laughing with a couple other employees. Being short staffed one would think she would have better things to do… Having walked through the store and seeing employees walking around back in customer service and other service areas, they didn’t look very short staffed to me. Terrible service and not adhering to the corporate posted hours? This store needs help.

It If I could put 0 stars, I would. My mama was there, on the phone with me, and an employee comes up and shuts down the computer without saying why. When my mama asked what she was doing, she told her something didn’t ring up. After checking, everything was rung up and it was clearly a mistake. However, after the lady was rude to her, my mama called her a name under breathe to me on the phone. She felt disrespected, which she had the right to. A man next to her starts yelling at my mama saying he’ll knock her out and calling her names so my mama called the cops. NOT ONE employee tried to diffuse the situation and instead just told my mama to leave after the man who was threatening her walked out! These employees are absolutely ridiculous. First, they could have explained to my mama what was going on, second, they should have diffused the situation and had the man leave, third, they should have made sure she was safe getting to her car after the fact! I will be making sure this situation goes viral and I report this