Encore Instrument Repair

Went there to try and get a flute repair, and he told me straight up that they would just send it to another music store in springfield to repair it anyway, and it would be quicker to just give it to them directly. 10/10 Customer service skills. I really appreciated the honesty.

I am very impressed with Encore. My main amp was down and they got me back up and running the very next business day after I dropped off my amp. Both guys I interacted with were highly knowledgeable and helpful. I knew my amp was in good hands and when I picked it up the repair was perfectly done and my amp is back to normal. I highly recommend this place and will come back if I have any other work in the future. Thanks!!

Took a crapped out tube amp in last year, they did a wonderful job bringing it back to life. I recently took a few guitars in that were giving me trouble. After setup/repairs the action and intonation on both are better than I thought possible. Took a while on the amp, but I was in no hurry and prefer done right to done fast. Guitars were ready to go within 10 days. Highly recommended.

What can I say, these guys seem to be very stand up and honest. The price is fair and I was made aware from the beginning about the shortage of parts for my amp and honestly I understood that because it was an older amp and components for a lot of things are at a shortage. They found the part though and fixed it. So i thought..... I got home plugged it in right away and I was just getting all this nasty feed back and buzzing. I didnt get upset. I just called and they told me to bring it back right away if i had time. So i took my guitar and chords along with my amp and we plugged it up. Tried a different guitar still same issue. Tried a different cord and what do you know we found the problem I had a bad cord. So lucky it wasn't a majore issue. But without hesitation the technician fixed my cord for no cost and honestly that is what made me want to leave this review because its about the little things like that. I appreciate the kindness and honesty! 5 stars++ from me.

Dropped off a turntable for an easy fix because I'm a lazy novice willing to pay others for my mistakes. Either way, the guy there was super cool and enthusiastic about it, explained the paying process well. Got an obnoxious amount of calls about how my turntable was repaired over a span of two weeks (had no time to come get it). Tried showing up on a Saturday but as it turns out, whether or not they're open during their Saturday hours is "up in the air". The same guy who took my table was there when I went to pick it up though and we had a nice chat and he taught me a bunch about how record players work. So, like, overall a good experience.