Best Buy

Went in for a new phone and it seemed pricing. However super nice guy helped us out. He took a more unorthodox approach by eating a nut mix. It showed his down to earthiness and his humility. I appreciated this, as I was nervous going into a big tech store. I didn’t get his name, so if you go in there ask for a man with a dark beard.

I can’t remember who helped me, but on 2/6/25 I came in to purchase a laptop and had a great experience with the guy that assisted me. I’m usually an Apple person, but after my MacBook was ruined, I decided to try something different for school. I wish I could remember who helped me so I could give him a proper shout-out, but he was awesome. Super easy to talk to and just made the whole experience positive!

I miss the old best buy when they sold movies and had a good selection of video games. Instead they sell hot wheels, Legos, books and other random items. I used to come in to browse but nothing to browse these days. Service was great at the store. And it was clean and well organized.

Identity thief opened a credit card without having my full name or proper address. Cannot call into the store because they don’t have phones post Covid. All calls go to the call center. Big headache and hassle. Painful trying to resolve.

Best Buy is done. The company as a whole absolutely does not care about customers anymore. Corporate is just waiting for it to fully collapse and sell off the assets. I used to recommend Best Buy warranties because I had good experiences. But as customer service declined, it became harder to justify. & now, what good is a warranty if the company is gone. The latest debacle - corporate refuses to let this location have a phone to talk to someone at the store. Calling the number sends you to a national service center. I was told the store could easily resolve my issue (exchanging a defective Apple Pencil which was under warranty), no appointment required. At the store, a nice employee informed me that they “lied” and they “lie” often. I appreciated the honesty, it wasn’t the employee’s fault. It’s just as frustrating for them because they have to deal with the customers that come in. The kicker, I didn’t even think I would go there to resolve the issue. I was just calling before I went to the Apple Store. But by the time I got there, it was too late. Bit of a self-fulfilling destiny when brick and mortar stores purposely irritate their customers. The only explanation is they know it’s over, and they don’t care.