Best Buy

Top-Notch Service and Knowledgeable Staff! Okay, first things first: the parking lot at this Best Buy is a bit of a head-scratcher. The angled lines are...interesting, to say the least. But don't let that deter you! Once you're inside, you'll find a great store with friendly and helpful employees. I recently bought a new Lenovo Yoga laptop from Eric, and he was fantastic. He patiently answered all my questions, helped me find the perfect model for my needs, and made the whole process a breeze. I got a great sale price and traded in my old laptop painlessly! A week later, I had a minor issue with the laptop, so I went back to see the Geek Squad. Josh was incredibly efficient and had me up and running again in no time. What really impressed me was that Eric actually remembered me when I came back and said hello. It's that kind of personal touch that sets this Best Buy apart. Overall, I highly recommend the Best Buy in Jackson. Just be prepared for a slightly confusing parking experience!

We had guys from best buy install our new fridge yesterday, around 4:20 (order under John Haraszkiewicz). The 2 guys were a phenomenal team. I wish I would have asked for their names or remembered their names if they gave it. 99% of the time, I like to do things myself bc I don’t have the best experience in the past with people doing work in my house and cutting corners (mostly directed towards my husband 🤣). With the size of the fridge, I knew I was going to need help. They made it look to easy, they had to remove my front door to fit and go through a small opening through the kitchen, with mm to spare. They worked in tandem, so smoothly and their communication with each other was perfect. They triple checked the water connection throughout assembling, made adjustments to level. And only took them, like 35min!. I appreciate so much, how thorough they were. Their work ethic deserves recognition, if you could let them know, I said Thank you!

Edit to the review yesterday..... So glad that someone responded quickly to the review. We figured that there would be a quick response due to the quick response to other reviews. Unfortunately the response is less than helpful. We, along with many others that we know, do not use social media. If there was a phone number available to actually speak with an employee it would be much more accommodating to the people who don't have social media accounts. As my wife searches and finds someone who can help her find something she needs in the store, then realized it would be better to get assistance from an employee, she searched for and found one. Upon approaching two young workers who were talking, she was "greeted" by one of those young people with "hey, what's up?" WHERE IS THE PROFESSIONALISM??? She did end up getting help and found what was needed. Then spent several minutes in a long line of customers waiting to check out. There was only one cashier, just like the last couple of visits. I know it's difficult to find good help these days, but a little bit of effort on the part of the employee to be a good representation of the company they're working for goes a long way with customers. And as a company, I wish you luck with finding better employees. This place keeps going down hill each time we visit. I am not sure if it's true or not, but I was told that the reason it's so hard to find an employee to help you here is because they used to get paid commissions and now they don't. If that statement is true, it sure explains a lot.

We visited this store to help us put together a desktop computer we bought off eBay. It was missing all the cables. Within 15 minutes, we were out the door with the 4 cables we needed. They were so helpful.

I was at the BestBuy located at Jackson Crossings (Jackson, Michigan) today around 11-1130 am. The young man that was working in the computer section was very kind, knowledgable and friendly. It's hard to find employees like this young man. BestBuy is lucky to have him. Please share the feedback with him. I didn't get his name, but he was the only male employee working in the computers on March 31, 2025 between 11am and 1130 am.