Best Buy

I have always been able to find helpful staff members at this Best Buy. I sometimes am slightly frustrated by where some products are located (doesn't seem intuitive), though I can see the connections to isles when they are shown to me. They have a great selection!

A gentleman who normally works in repair that was covering the Geek Squad counter today had a long Geek Squad line of customers. He remained patient and calm when multiple customers expressed discontent, myself included (albeit, respectfully). Again, both myself and the employee remained calm while expressing our respective boundaries and limitations. We were both smiling and happy when I left, feeling mutually heard and respected. Thank you for such a great encounter with another professional, respectful, and communicative adult!

Over the past few decades I’ve bought all of my appliances, a lot of stereo equipment, most of my TVs, computer stuff, etc. at Best Buy. Recently, I was forced to go to Lowe’s to buy my kitchen appliances because I couldn’t get any help at Best Buy. I thought that was unusual but I had to do it. Today, I needed to buy three cell phones and service For them. I could not find an employee! I’m not saying that they were all busy. The place was flat out empty. I could not find an employee. They have a sign upfront that says look for a blue shirt for help. Guess what? Nobody’s wearing a blue shirt. I saw what is probably a manager Scurry away into the shelves and then look at me from a distance rather than ask me if I needed help. So, I left and I’m buying them elsewhere. Best Buy, just shut this place down already. It’s hopeless.

If I could give negative stars I would. I picked Best Buy because I wanted to get excellent customer service. I was willing to pay for it. I realize that I could get my TV and installation for about $500 cheaper than what I would pay at Best Buy. But I didn’t care because I wanted an experience that would be hassle free. 1. The salesmen do not know everything they need to know about their products. I asked, up front, if I needed a wall mount. I was assured by the salesman and his manager that this model came with a wall mount. I bought the TV and installation for quite a bit more than I could have purchased at Costco. And I was wiling to wait an extra 3 weeks to get it. However, the salesman was wrong. I had to go back and buy a wall mount. I spent hours of my time to figure this out, contact customer service, go into a store and argue with several customer service reps and get it ironed out 2. I was promised and reminded that my delivery and install day was Black Friday. I got a notification on that day for my 3 hour window for installation. I had to wake my pregnant wife, rush home, and wait. 13 hours later, multiple phone calls made, WITH NO ANSWERS GIVEN, and I had no TV. My entire day off was ruined. I missed spending time with visiting family. Everything ruined. All compounded by impotent customer service reps, from who knows where, who don’t give a crap about their company or the customer experience. The one thing each customer service rep told me to do was go into the store and they would take care of me. 3. Going into the store and being told that they can’t help me with installation issues and I should just go home and call the 1-800 customer service number. Unbelievable! I made it clear that wasn’t acceptable. They tried to figure out what was going on. After I wasted about half of my Saturday driving there and back I was still no closer to knowing if I was ever going to receive a TV. There is so much more to say. I was given some apologies all along the way. I was given some money back for my troubles. Tonight I tried to get a price match adjustment on the wall mount because it dropped $50. The online rep couldn’t help. So I cancelled my Best Buy membership. I urge anyone who took the time to read this to avoid shopping at Best Buy. For the love of God don’t buy a worthless membership to a dying company. There is a reason you will be lonely shopping at a Best Buy store. Given what I experienced that trend should only get worse.

Made an online purchase for store pick up because it said pick up would be available in an hour, went to the store on my lunch break after 2 hours of placing the order of one item and when I arrived they said it wasn’t ready and all the staff did was look up my phone number and said it was unavailable. I had to cancel the order since it no longer worked with my schedule and I did not receive a full refund so I essentially had to pay solely for the companies inability to provide accurate information.