Barnes & Noble

I went to go pick up my order of Onyx Storm and I had an email with my confirmation number. I was told that I should’ve kept my receipt. No one told me. I informed the staff that when I got my book the cashier was unaware of the procedure for how to do the preorder for the book (the manager had to come over and inform the cashier that she needed to do the prepaid order first before scanning my other items). When I picked up the book, the cashier was rude and sassy toward me. I have never experienced that before at a B&N. She also didn’t give me the pin and other accessories with the book. I had to run in after walking out cause I noticed that the person in front of me got the accessories with the book. 1) I was not informed I needed my receipt 2) the cashier (blue tips on her hair) should not have been rude when I suggested that something got mixed up when the cashier I prepaid with was getting help from the manager. Horrible service, mean, and sassy. Absolutely unprofessional. My fiance and I both were absolutely mortified. I am lucky that I was able to get the book I waited a long time for. Note: nothing in my confirmation email said I needed my receipt. It simply said come pick it up or to call a number to get it shipped. The email should have served as a receipt, as it had a confirmation number in it.

Can’t comment on their book supplies. But I do like the random stuff they sell. I bought a scented candle from them and I absolutely love it! Will go again.

Basically, I spent almost $11 for 2 frappes and I’m trying to figure out where the Carmel is other than that drizzle on top! McDonald’s is better than this one today maybe they’ll make a better one next time

Just another company turning into shoving their membership down customers throats. Telling us we are "wrong" for not signing up for perks that use to be 5x's cheaper. I'll just visit the little local stores from now on. You also don't know how to run a midnight release.

The staff is very helpful and they are usually informed in what you're looking for. They have a good selection in teen fiction, books for kids from tolder to middle school, horror, true crime, and everything in between. They even have books on Wicca and other religions for the sake of getting info or learning how to practice it. It's usually pretty quiet in there as well. It's not a very good place to find super old books if you want to walk out of the store with it that day. I went to look for V. C. Andrews and they really only had one book, and it was her Flowers in the Attic. They can order books for you if they have it on their online store, and you can come back later and get it. Totally one of my favorite "main stream" book stores.